Access Gateway Enterprise - Error Logs

To help diagnose a logon problem for a user we simply checked the log files on the device.

Using WINSCP or similar connect to /var/log directory.
right click and edit the current messages file, and search for the user ID of the user having problems.

Below is the an example error. In this case our user was failing the end point scan as they did not have the SAVSERVICE.EXE running.

example error:
Jun 28 17:11:04 10.2.60.21 06/28/2010:17:11:04 GMT ns PPE-0 : SSLVPN CLISEC_EXP_EVAL 41890 : User THINUSER: - Client IP 212.183.140.16 - Vserver 161.12.7.216:443 - Client security expression CLIENT.APPLICATION.PROCESS(SavService.exe) EXISTS -frequency 5 evaluated to FALSE(3)