My collague had a scenario where when the server used a custom load evaluator the server always reported full load. When switched to the default load evaluator the server loaded up as expected.
The problem was the windows counter librarys had become corrupt.
This microsoft article details how to rebuild the counters.
http://support.microsoft.com/kb/300956
This citrix article shows how to troubleshoot load evaluator issues
http://support.citrix.com/article/CTX112082
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