Thursday, 14 February 2013

IPhone and Ipad reciever "The gateway setting is invalid"

My Iphone and IPad Citrix Receiver (5.7) was giving the message "The gateway setting is invalid" when trying to connect to my Storefront server behind my access gateway.

My Mac Receiver worked as expected.

The following setting on my access gateway was required to cure the problem.


  1. This finally allowed me to logon but I'm now getting a connection error "couldnot connect to server" when launching any of the apps or the desktops. as if it's not tunneling traffic through the NS gateway.

  2. on the mobile policy set the following value
    User-Agent contains CitrixReceiver
    User-Agent contains x-forwarded-for
    This is in addition to your post settings on the security tab, this resolve my exact issue I was facing on Ipad