The customer noticed when plugging headphones into the device the playback continued as normal.
As a workaround the customer set the following registry key value to disabled jack detection on the end-point.
Open registry Editor with elevated privileges
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Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96C-E325-11CE-BFC1-08002BE10318}\0000\GlobalSettings
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Change the value EnableDynamicDevices to zero
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