Wednesday, 28 July 2010

Appsense v8 - Process Started and Stopped functions failing

Appsense v8 - Process Started and Stopped functions failing to work.
I had a situation where all Process Start and Process stop configurations within Environment manager failed to work. Logon and Logoff Configurations however continued to work as normal.

The problem was due to a appsense bug with the handling of long file names.
To resolve the issue

Un-install Appsense Environment Manager Agent
Set HKLM\SYSTEM\CurrentControlSet\Control\FileSystem\
NtfsDisable8dot3NameCreation = 0

Reboot the server
Re-install the Appsense Environment Manager Agent
Set HKLM\SYSTEM\CurrentControlSet\Control\FileSystem\
NtfsDisable8dot3NameCreation = 1

Bascically the handling of long file names needs to be changed during the EM Agent installation process. After that it can be set back to normal.

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