Monday, 10 February 2014

Citrix Desktop Director Custom Searches Fails to Save

We had a problem on Citrix Desktop Director where custom searches would not Save. The user was given a "Access Denied" error message.

On investigation we found that custom searches are placed in the folder

c:\inetpub\wwwroot\desktopdirector\userdata

with an XML file for each user personal customization.

The director install seems to create and use a local account called "DesktopDirector" this
account needs NTFS permissions to write to this area.

On our failing server for reasons unknown the NTFS permissions were not correct.

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